Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@rollieco.com. Please note that returns will need to be sent to the following address: 1, Shop 3/5 Queens Rd, Everton Hills QLD 4053.

Cost of shipping the product back to us will not be reimbursed. Shipping of the exchanged item is at the customer's expense. 

Which items are returnable?
  • Items purchased in the last 30 days.
  • Must be unworn and unaltered, with the packaging still attached.
  • Postage is not refundable.
  • Refunds are processed to the original form of payment.
We cherish our brand and implement quality checks into every stage of the design and creation process. We replace any defective products. Please note that this does not include general wear and tear.


You can always contact us for any return question at hello@rollieco.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  • Clearance / sale items — this includes any product purchased during a sale event.
  • In the event that a product becomes unavailable during a sale, refunds will be processed automatically.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@rollieco.com.